Aircall.io, Inc.
Lifecycle Marketing Manager
- Location
- New York Office, United States
- Salary
- USD 150,000 – 170,000 / year
- Posted
- (1 month ago)
About the role
Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.
For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.
We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.
Come join us!
As Senior Lifecycle Marketing Manager, you own how Aircall talks to prospects and customers by email and in-app message. You build nurture series that move prospects toward conversion, run the engagement programs that keep existing customers active, and manage the calendar and intake process that keep every team's sends coordinated. You report into Product Marketing and work closely with Marketing, Sales, Customer Success, and Product Management.
Key Responsibilities:
- Plan and execute campaigns across email and in-app messaging for prospects and customers, including nurture series, activation programs, and retention campaigns.
- Own the campaign intake process and lifecycle marketing calendar, coordinating sends across teams so customers and prospects do not receive conflicting or duplicate messages.
- Partner with Marketing, Sales, and Customer Success to align nurture and prospect campaigns with pipeline and retention goals.
- Develop campaign briefs, audience segmentation, targeting strategy, and testing plans for each send.
- Collaborate with Designers to build and maintain an approved email template library
- Design and run A/B tests on subject lines, content, and timing to improve engagement across the lifecycle program.
- Set governance for email and in-app messaging, including frequency caps, approval steps, and review checkpoints.
- Own the NPS program and Trustpilot review strategy end to end, and route customer feedback to Product and Customer Success.
- Set KPIs for each campaign, track performance against goals, and use results to guide improvements.
Qualifications:
- 5+ years of experience in lifecycle, CRM, or email marketing, ideally at a B2B SaaS company.
- Hands-on experience with HubSpot
- Experience building nurture series and prospect campaigns, not just post-sale lifecycle programs.
- Experience running A/B tests and turning results into recommendations.
- Strong project management skills, comfortable owning a shared calendar and intake process across teams.
- Clear, direct writing skills and comfort working cross-functionally with Marketing, Sales, Product, and Customer Success.
- Strong AI fluency, with practical experience using AI to improve lifecycle strategy, personalization, content creation, or execution.
- A test-and-learn mindset, with a habit of reviewing live campaigns regularly and iterating quickly based on results.
- Experience owning an NPS or customer review program.
- Familiarity with in-app messaging, push, or SMS tools.
- Comfortable with spreadsheet analysis of campaign performance data.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.