turbopuffer
customer engineer
- Location
- US / Canada
- Work type
- Remote · Full-time
- Posted
- (1 year ago)
About the role
turbopuffer is looking for an engineer to help our customers succeed. While every day is different; (from digging into unfamiliar systems and debugging, to writing code when that's what it takes), you'll see each issue through to its end.
what you'll do:
debug customer issues, optimize queries
write examples for our docs
write code to solve customer problems, ship PRs, and build automations
live in customer slack channels, helping to solve problems from first report to resolution
own customer outcomes
must have:
typist - you can write well and can explain complex ideas simply
linux - you're comfortable in terminals and reading logs
python or javascript/typescript - for reproducing issues and building solutions
human - you build trust and keep things productive when everything's on fire
systematic - you methodically work through problems until you've found the root cause
nice to have:
k8s experience
vector search or full-text search background
experience with the major cloud platforms
tpuf is hardcore & whimsical. we value:
overstep > understep
show > tell
complexity is earned
showing up as part of our customer’s team
making stuff easy to react to