Giving Home Health Care
Admissions Patient Coordinator
- Location
- Amarillo, TX, United States
- Work type
- On-site · Full-time
- Posted
- (2 months ago)
About the role
If you're a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.
The Admissions Patient Coordinator serves as a key patient-facing role within the Admissions Department, supporting patients throughout the Initial Home Health Care admissions and authorization process. This position is responsible for coordinating physician appointments, nursing assessments, home visits, caregiver onboarding, and patient communication to ensure timely and effective initiation of services.
The Admissions Patient Coordinator provides education, support, advocacy, and ongoing communication to patients and families throughout the admissions process. Responsibilities include attending physician appointments, coordinating scheduling and documentation, collaborating with interdisciplinary teams, supporting onboarding activities, and ensuring patients receive a positive experience from initial approval through care initiation.
This role requires strong organization, communication, problem-solving, and time management skills, as well as the ability to work effectively in a fast-paced healthcare environment while maintaining a patient-centered approach to care. Candidates should be compassionate, adaptable, detail-oriented, and comfortable collaborating with patients, caregivers, healthcare providers, and interdisciplinary teams.
Responsibilities:
- Serve as the primary point of contact for patients throughout the Initial Home Health Care admissions and onboarding process, ensuring consistent communication, support, and advocacy.
- Manage an independent caseload of patients through the admissions, authorization, and onboarding process while maintaining timely workflow progression and follow-up.
- Coordinate physician appointments, nursing assessments, home visits, caregiver onboarding, and required documentation to support timely initiation of home health care services.
- Conduct home visits to establish patient relationships, provide education regarding the home health program, assess patient needs, gather documentation, and support onboarding activities.
- Attend physician appointments as a patient advocate, facilitating communication between providers, patients, and internal departments while obtaining required signatures, documentation, and physician orders.
- Collaborate with patients, families, physician offices, Resource Nurses, Authorization Specialists, Writing, Staffing, and operational departments to support continuity of care and timely workflow progression.
- Obtain, upload, route, and track required documentation, including visit notes, Plans of Care (POCs), Letters of Medical Necessity (LMNs), assessments, and physician documentation.
- Coordinate Durable Medical Equipment (DME) requests, communicate patient needs to appropriate departments, and educate patients on equipment expectations and usage.
- Provide courtesy, milestone, and follow-up calls regarding approvals, onboarding status, scheduling updates, authorization progression, and care initiation.
- Maintain accurate documentation, workflow updates, provider information, and patient records within Salesforce, EMR systems, and internal company platforms within required timelines.
- Assist with caregiver onboarding, including communication regarding credentialing requirements, scheduling, onboarding tasks, and readiness for patient care assignments.
- Identify barriers, workflow delays, patient concerns, or compliance issues and escalate concerns appropriately to leadership or supporting departments.
- Collaborate closely with Admissions Leads and interdisciplinary teams while independently prioritizing tasks and managing competing responsibilities in a fast-paced environment.
- Pull, review, and monitor workflow reports, patient progression data, and operational metrics to support departmental goals, accountability, and quality standards.
- Provide exceptional customer service while building compassionate, professional relationships with patients, families, caregivers, and healthcare providers.
- Support additional operational needs and assist team members as necessary to ensure patient needs and departmental objectives are met.
- Meet and exceed established productivity, quality, workflow, and patient satisfaction metrics.
Qualifications:
Benefits:
To provide the exceptional care our patients deserve, we rely on a team of compassionate, dedicated professionals who are committed to improving the lives of those we serve. We foster a collaborative and supportive environment that encourages professional growth, teamwork, accountability, and patient-centered care.
If you are looking for an opportunity to make a meaningful impact while working independently within a supportive healthcare organization, we encourage you to apply and grow your career with Giving Home.
Giving Home is an equal opportunity employer committed to fostering an inclusive and equitable workplace. We comply with all applicable federal, state, and local employment laws and provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.